Legal notice

Imprint · Terms and Conditions · Privacy Policy · Cookie Policy

Effective from: 19 August 2026, until revoked or amended.

---

Contents

1. Imprint – service provider details
2. Terms and Conditions
3. Privacy Policy (GDPR)
4. Cookie Policy
5. Disclaimer and copyright

---

1. Imprint – service provider details

Details of the operator of the Rekurzió online store, as required by Section 4 of Act CVIII of 2001 on electronic commerce services and information society services (the Hungarian E-Commerce Act):

1.1. The service provider

Company name	Vektorlab Kft.
Full legal name	Vektorlab Korlátolt Felelősségű Társaság (limited liability company)
Store name	Rekurzió
Registered seat	Keleti Károly utca 42/A, 3rd floor, door 3, 1024 Budapest, Hungary
Company registration number	01-09-426127
Registering court	Court of Registration of the Budapest-Capital Regional Court (Fővárosi Törvényszék Cégbírósága)
Tax number	32475407-2-41
Represented by	Gáspár Hajdu, managing director
Main activity	9012 – Artistic creation
E-mail	info@vektorlab.hu
Website	[TO FILL IN: domain]

1.2. Hosting provider

Name	Sybell Informatika Kft.
Registered seat	Tomori utca 34, 2nd floor, 1138 Budapest, Hungary
E-mail	info@sybell.hu
Website	sybell.hu

---

2. Terms and Conditions

2.1. Introduction and scope

These Terms and Conditions (the Terms) set out the conditions of purchase in the Rekurzió online store operated by Vektorlab Kft. (the Provider), whose details are given in section 1.

The Terms apply to every legal relationship between the Provider and any natural or legal person purchasing through the store (the Customer, or the Consumer where the customer qualifies as a consumer).

By completing an order the Customer declares that they have read, understood and accepted these Terms and the Privacy Policy, and that they regard them as binding.

2.2. Definitions

• Consumer: a natural person acting outside the scope of their trade, profession or business. The right of withdrawal and the consumer warranty rules below apply only to Consumers, not to businesses.
• Physical product: a tangible item sold by the Provider (print, artwork, object) that is shipped or handed over to the Customer.
• Digital product: digital content or a digital service supplied on a non-tangible medium (downloadable file, preset, template, online course, access).
• Licence: the right of use acquired with a digital product, to the extent set out in section 2.14 below.

2.3. Governing law

These Terms are governed by Hungarian law, in particular:

• Act V of 2013 on the Civil Code;
• Act CVIII of 2001 on electronic commerce services;
• Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses;
• Government Decree 373/2021 (VI. 30.) on contracts for the sale of goods and for the supply of digital content and digital services;
• Government Decree 151/2003 (IX. 22.) on mandatory warranty for certain durable consumer goods;
• Act CLV of 1997 on consumer protection;
• Act LXXVI of 1999 on copyright;
• Act XLVIII of 2008 on commercial advertising;
• Act CXXVII of 2007 on VAT and Act C of 2000 on accounting.

2.4. Registration and guest checkout

Purchases can be made both with and without registration. The Customer is responsible for the accuracy of the data provided and, where an account is created, for keeping the password secure. The Provider is not liable for delays or incorrect delivery caused by inaccurate or incomplete data.

The Provider may delete an account if the Customer has clearly supplied false data or uses the store improperly or unlawfully.

2.5. Products available

The store sells physical products (prints, artworks, objects) and digital products (downloadable files, online course material, access). The key characteristics of each item – dimensions, material and finish for physical products; file format, size and technical requirements for digital products – are set out on the product page.

Photographs on product pages are illustrative. Because screens reproduce colour differently, the actual colours of a print may differ slightly from the photograph. With handmade or small-edition items, minor variation between copies follows from the nature of the product and does not constitute defective performance.

2.6. Placing an order and formation of the contract

1. The Customer selects a product and adds it to the basket.
2. The contents of the basket, quantities and options can be changed at any time before the order is finalised.
3. The Customer enters billing and – for physical products – shipping details, and selects a delivery and payment method.
4. A summary page is displayed before the order is finalised, where the entered data can be checked and corrected. The facility to identify and correct input errors is provided up to the moment the order is sent, in accordance with Section 5(2) of the E-Commerce Act.
5. After accepting these Terms and the Privacy Policy, the Customer finalises the order using the “Order / Pay” button. This constitutes an order with an obligation to pay.

Receipt of the order is confirmed by an automatic e-mail. This confirmation acknowledges that the order has arrived and does not yet create a contract.

The contract is formed when the Provider notifies the Customer in a separate e-mail that the order has been accepted, or – for digital products – when access or the download is made available.

If the automatic confirmation does not reach the Customer within 48 hours of sending the order, the Customer is released from the offer under Section 6(2) of the E-Commerce Act.

The Provider may decline an order, in particular where stock is unavailable, where there is an obvious pricing or data error, where false data has been supplied, or where the store is being misused. The Customer will be notified without delay and any amount already paid will be refunded in full.

2.7. Prices, promotions, pricing errors

• Prices are stated in Hungarian forints (HUF) and include VAT. Shipping costs for physical products are charged in addition and are displayed before the order is finalised.
• The Provider may change prices at any time. Changes do not affect orders already confirmed.
• If an obviously incorrect price appears in the store due to a system fault or human error (for example HUF 0, or an amount grossly disproportionate to the market price), the Provider is not obliged to sell at that price. In such a case the Customer will be notified and offered performance at the correct price, which the Customer is free to decline; the contract is then not formed and any amount paid is refunded.
• Where a promotional price applies, the Provider states the duration of the promotion or the available stock, together with the lowest price applied during the 30 days preceding the reduction.

2.8. Payment

Online card payment is available in the store. Payment takes place on the secure interface of the payment provider; the Provider does not see or store the Customer’s card details.

The Provider issues an electronic invoice in accordance with Hungarian law and sends it to the e-mail address given with the order. By finalising the order the Customer consents to receiving an electronic invoice.

2.9. Shipping and delivery (physical products)

• Expected delivery time runs from confirmation of the order. Stated lead times are indicative; the Customer will be notified of any significant deviation.
• The Customer should inspect the parcel in the presence of the courier on delivery. If the packaging is damaged or contents are missing, please ask for a report to be recorded and do not accept the parcel. Claims for damage or shortage made later, without such a report, cannot be accepted.
• Artworks and prints are dispatched in protective packaging suitable for transport.
• If delivery fails for reasons attributable to the Customer and the parcel is returned, the cost of re-dispatch is borne by the Customer.

2.10. Supply of digital products

• Digital products are made available electronically – by download link, account access or e-mail – without undue delay after successful payment.
• Download links and access remain valid for the period stated on the product page. If a download fails for technical reasons, please let us know by e-mail and we will issue a new link.
• The technical requirements for using a digital product (file format, software, compatibility) are stated on the product page. Please check before purchase that your system meets them; failure to meet them does not constitute defective performance by the Provider.
• For online courses, access is granted for the period stated on the product page and is personal to the purchaser.

2.11. The Consumer’s right of withdrawal

2.11.1. Physical products

The Consumer may withdraw within 14 days of receiving the goods. Withdrawal must be communicated within that period by an unequivocal statement; it is sufficient to send the statement on the 14th day.

• The goods must be returned to the Provider’s address within 14 days of giving notice of withdrawal.
• The direct cost of return is borne by the Consumer. Parcels sent cash-on-delivery cannot be accepted.
• The Provider refunds all payments received, including the cost of delivery, no later than 14 days from becoming aware of the withdrawal, using the same means of payment. If the Consumer chose a delivery method other than the least expensive standard option, the additional cost is not refunded.
• Under Section 23(3) of Decree 45/2014, the Provider may withhold the refund until the goods have been received back or the Consumer has supplied credible evidence of return.
• The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics. Please return items in their original protective packaging after inspection.

2.11.2. Digital products – loss of the right of withdrawal

Under Section 29(1)(m) of Decree 45/2014, the Consumer has no right of withdrawal in respect of digital content supplied on a non-tangible medium where performance has begun with the Consumer’s express prior consent and the Consumer has, at the same time, acknowledged that they thereby lose the right of withdrawal once performance has begun.

For this reason, when purchasing a digital product the Customer must confirm by a separate tick box, before payment, that they request immediate performance and acknowledge the loss of the right of withdrawal. Without that statement, performance – that is, the download or the granting of access – will not begin before the 14-day period has expired.

2.11.3. Further exceptions

Under Section 29(1) of Decree 45/2014, the Consumer also has no right of withdrawal in the following cases:

• point (c): goods that are not prefabricated and are made to the Consumer’s specification or clearly personalised – this covers prints and objects produced to order, in custom sizes or personalised;
• point (i): sealed audio or video recordings or computer software, where the seal has been broken after delivery.

Where a product falls into one of these categories, this is stated separately on the product page.

2.11.4. Model withdrawal form

The right of withdrawal may also be exercised using the model form set out in Annex 2 to Decree 45/2014:

2.12. Warranties

2.12.1. Warranty for defects (kellékszavatosság)

In the event of defective performance the Customer may bring a claim under the Civil Code and Government Decree 373/2021 (VI. 30.). The Customer may request repair or replacement, unless the chosen remedy is impossible or would involve disproportionate additional cost. If repair or replacement was not requested, or the Provider did not undertake or complete it within a reasonable time, the Customer may claim a price reduction, may have the defect remedied at the Provider’s expense, or may terminate the contract. Termination is not available for insignificant defects.

The Consumer must notify the defect without delay after discovery, and at the latest within two months. Claims may be brought within a two-year limitation period from performance. Under Decree 373/2021, a defect discovered within one year of performance is presumed, unless proven otherwise, to have existed at the time of performance.

2.12.2. Product warranty (termékszavatosság)

For defective physical goods the Consumer may, instead of a warranty claim against the seller, bring a product warranty claim against the manufacturer or distributor, requesting repair or replacement. Such a claim may be brought within two years of the product being placed on the market.

2.12.3. Guarantee (jótállás)

The mandatory guarantee under Government Decree 151/2003 (IX. 22.) does not apply to the products sold by the Provider, unless a given product qualifies as a durable consumer good listed in the annex to that decree. Where the Provider voluntarily offers a guarantee, its terms are stated on the product page or in the guarantee certificate supplied with the product.

2.12.4. Defective digital products

Digital products are governed by the digital content provisions of Government Decree 373/2021 (VI. 30.). If a digital product does not conform to the contract – for example it is incomplete, corrupted, or differs from the format described – the Consumer may request that conformity be brought about, and failing that may claim a price reduction or terminate the contract. For digital services supplied continuously, the Provider is liable for conformity throughout the period of supply.

2.13. Complaints and redress

2.13.1. Complaints to the Provider

Complaints may be submitted to info@vektorlab.hu or by letter to the Provider’s registered seat.

Under Section 17/A of the Consumer Protection Act, oral complaints are investigated immediately and remedied where possible; where this is not possible, a report is drawn up. Written complaints receive a reasoned substantive reply within 30 days of receipt. Complaints and replies are retained for 5 years.

2.13.2. Consumer protection authority

If a complaint is not resolved, the Consumer may turn to the consumer protection authority competent for their place of residence. The authority competent for the Provider’s registered seat is:

Budapest Metropolitan Government Office – Consumer Protection Directorate
(Budapest Főváros Kormányhivatala – Fogyasztóvédelmi Főosztály)
Address: Prielle Kornélia utca 4/b, 1117 Budapest, Hungary
Phone: +36 1 450-2598
E-mail: fogyasztovedelem@bfkh.gov.hu

2.13.3. Conciliation board

To settle disputes concerning product quality and safety, product liability, service quality, or the conclusion and performance of the contract out of court, the Consumer may turn to a conciliation board. The procedure is free of charge for the Consumer.

Budapest Conciliation Board (Budapesti Békéltető Testület)
Address: Krisztina krt. 99, 3rd floor, room 310, 1016 Budapest, Hungary
Postal address: 1253 Budapest, PO Box 10, Hungary
Phone: +36 1 488-2131
E-mail: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu

The Consumer may also apply to the conciliation board competent for their place of residence or stay. The Provider is under a duty to cooperate in such proceedings and must attend the hearing at least online.

2.13.4. Cross-border consumer disputes

Please note that the European Commission’s Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025 under Regulation (EU) 2024/3228, and no new complaints can be submitted through it. In cross-border consumer disputes, consumers may seek assistance from the European Consumer Centre network (ECC-Net).

2.13.5. Court proceedings

Regardless of the above, the Customer is entitled to enforce claims before the courts under the Civil Code and Act CXXX of 2016 on civil procedure.

2.14. Copyright and licence terms

The works, prints, digital files and course materials sold in the store are protected by copyright. Purchase does not transfer copyright.

2.14.1. Physical products

By buying a print or artwork the Customer acquires ownership of the physical copy, not the copyright in the work. The Customer may display and keep the copy in their home or office, and may give it away or resell it. The Customer may not reproduce the work (copy, reprint, digitise or distribute it), create derivative works from it, or use it for commercial purposes.

2.14.2. Digital products

Buying a digital product grants a licence, not ownership. Unless different licence terms are stated on the product page, the Customer receives a non-exclusive, non-transferable licence, unlimited in territory, for personal use.

The Customer may not pass on, share, resell, make publicly available or upload the digital product to file-sharing services, nor resell it as a template or raw asset. For online courses, access is personal to the purchaser and login details must not be shared.

Commercial use – in particular use in client work, in products offered for sale, in advertising or in brand identity – requires a separate written licence. Please contact info@vektorlab.hu for terms.

All content of the store – texts, photographs, videos, graphics, logos and the structure of the site – is likewise protected by copyright and may only be used with prior written permission.

2.15. Limitation of liability

• The Provider is not liable for damage arising from technical faults beyond its control, from loss of internet connectivity, or from faults in third-party systems.
• The site may contain links to third-party websites; the Provider is not responsible for their content or data handling.
• The Provider is not liable where a digital product fails to work because the Customer’s device, software or settings differ from the technical requirements stated on the product page.
• Save for intentional damage and breaches causing harm to human life, bodily integrity or health, the Provider’s liability is limited to the value of the order concerned.

2.16. Force majeure

Neither party is liable for failure to perform where this is caused by an unforeseeable and unavoidable external event beyond its control, such as a natural disaster, official measures, power failure, major IT outage, strike or act of war.

2.17. Miscellaneous and final provisions

• The contract concluded is not treated as a written contract; it is not filed by the Provider and is not subsequently accessible.
• The language of the contract is Hungarian. This English text is a courtesy translation; in the event of any discrepancy, the Hungarian version prevails.
• The Provider does not subscribe to any code of conduct.
• The Provider may amend these Terms unilaterally. Amendments take effect on publication on the website and do not apply to orders already confirmed.
• If any provision of these Terms is invalid, the remaining provisions remain in force.

---

3. Privacy Policy

This policy is based on Regulation (EU) 2016/679 (GDPR) and Act CXII of 2011 on informational self-determination and freedom of information.

3.1. The controller

The controller is Vektorlab Kft., whose details are given in section 1. Contact: Keleti Károly utca 42/A, 3rd floor, door 3, 1024 Budapest, Hungary; info@vektorlab.hu.

The controller is not required to appoint a data protection officer under Article 37 GDPR and has not appointed one.

3.2. Processing activities

Purpose	Data	Legal basis	Retention
Registration and account management	Name, e-mail address, password hash, order history	Art. 6(1)(b) – performance of the account contract	Until the account is deleted
Fulfilling orders (physical and digital)	Name, e-mail address, phone number, shipping and billing address, order contents	Art. 6(1)(b) – performance of a contract	Data forming part of accounting records: 8 years; other data: 5 years from the end of the contract
Processing online card payments	Name, e-mail address, transaction amount and reference. Card details are never seen or stored by the controller.	Art. 6(1)(b) – performance of a contract	8 years (as part of accounting records)
Delivery	Name, shipping address, phone number, e-mail address	Art. 6(1)(b) – performance of a contract	1 year after delivery, and per the carrier’s own retention period
Providing access to digital products; preventing abuse	E-mail address, download identifier, number and time of downloads, IP address	Art. 6(1)(b) and (f) – performance of a contract; legitimate interest in preventing licence abuse	1 year after access ends
Invoicing and retention of accounting records	Name, address, tax number (for businesses), invoice data	Art. 6(1)(c) – legal obligation (VAT Act, Accounting Act)	8 years (Section 169 of the Accounting Act)
Handling withdrawals, warranty claims and complaints	Name, contact details, content of the claim, order reference, bank account number for refunds	Art. 6(1)(c) – legal obligation (Consumer Protection Act, Decree 45/2014)	5 years; refund records 8 years
Newsletters and promotional messages	Name, e-mail address, time of subscription	Art. 6(1)(a) – consent (Section 6 of the Advertising Act)	Until consent is withdrawn (unsubscribe)
Enquiries and customer service	Name, e-mail address, content of the message	Art. 6(1)(f) – legitimate interest in answering enquiries	1 year after the matter is closed
Operating the website, analytics, advertising measurement	IP address, browser and device data, usage data, cookie identifiers	Essential cookies: Art. 6(1)(f). Analytics and marketing cookies: Art. 6(1)(a) – consent	Per the cookie lifetimes in section 4, or until consent is withdrawn

Newsletter. Subscription is voluntary and is not a condition of purchase. Consent may be withdrawn at any time, without giving reasons, using the unsubscribe link in any newsletter or by writing to info@vektorlab.hu.

3.3. Processors and recipients

• Sybell Informatika Kft. (hosting provider, see section 1.2) – operation of the store and server-side logging (processor).
• Online payment provider – processing card transactions (independent controller; its own privacy policy applies).
• Courier / delivery partner – delivery of parcels (independent controller).
• Invoicing software provider – issuing and storing invoices (processor).
• Accountant – processing accounting records (processor).
• Newsletter platform provider – sending newsletters (processor).
• Google Ireland Limited – analytics and advertising measurement, only where consent is given.
• Meta Platforms Ireland Limited – social media pages and advertising, only where consent is given.
• Authorities and courts – where required by law or in response to an official request.

The exact names and contact details of individual processors are available on request.

3.4. Transfers outside the EEA

The controller does not itself transfer personal data outside the European Economic Area. Some of the IT providers listed above may transfer data to third countries; where they do, this takes place under the appropriate safeguards set out in Article 46 GDPR or under an adequacy decision of the European Commission.

3.5. Security

The controller applies appropriate technical and organisational measures: encrypted (HTTPS) connections, password-protected systems, access controls, regular backups and software updates. No card data is processed by the controller.

3.6. Automated decision-making

The controller does not carry out automated decision-making or profiling producing legal effects concerning the data subject or similarly significantly affecting them.

3.7. Your rights

• Access (Art. 15): you may request information about and a copy of the data held about you.
• Rectification (Art. 16): you may ask for inaccurate data to be corrected and incomplete data completed.
• Erasure (Art. 17): you may ask for your data to be deleted where it is no longer needed or where you withdraw consent. Erasure is not available where processing is required to comply with a legal obligation or to establish or defend legal claims – invoice data therefore cannot be deleted before the end of the 8-year retention period.
• Restriction of processing (Art. 18).
• Data portability (Art. 20).
• Objection (Art. 21): you may object to processing based on legitimate interests. Where you object to direct marketing, your data will no longer be processed for that purpose.
• Withdrawal of consent (Art. 7(3)), without affecting the lawfulness of processing before withdrawal.

Requests are answered without undue delay and within one month at the latest; this period may be extended by a further two months, of which you will be informed.

3.8. Remedies

If you believe your rights have been infringed, please contact us first. You may also lodge a complaint with the supervisory authority:

Hungarian National Authority for Data Protection and Freedom of Information (NAIH)
Address: Falk Miksa utca 9–11, 1055 Budapest, Hungary
Postal address: 1363 Budapest, PO Box 9, Hungary
Phone: +36 1 391-1400
E-mail: ugyfelszolgalat@naih.hu
Website: naih.hu

You may also bring proceedings before the courts. Such cases fall within the competence of the regional courts and may, at your choice, be brought before the court of your place of residence or stay.

3.9. Data breaches

In the event of a personal data breach the controller notifies NAIH without undue delay and, where feasible, within 72 hours, unless the breach is unlikely to result in a risk. Where the breach is likely to result in a high risk to the rights of data subjects, they will also be informed directly.

---

4. Cookie Policy

4.1. What is a cookie?

A cookie is a small data file placed on your device by the website through your browser. Cookies allow the store to function – for example, keeping the contents of your basket – and help us understand how visitors use the site.

4.2. Cookies we use

Type	Purpose	Legal basis
Strictly necessary	Basket and login functionality, security of the checkout, remembering your cookie choices	Legitimate interest – no consent required
Analytics	Collecting usage statistics and improving the store	Consent
Marketing and remarketing	Serving and measuring advertisements, embedded social content	Consent

The exact name, provider and lifetime of each cookie is listed in the cookie management panel on the website. Consent can be changed or withdrawn at any time there, and cookies can also be deleted in your browser settings. Disabling strictly necessary cookies will prevent the checkout from working.

---

5. Disclaimer

5.1. Copyright

Copyright in the website and in the works sold through it is governed by section 2.14 above. “Rekurzió” and “Vektorlab” are business names used by the Provider; unauthorised use is prohibited.

5.2. Accuracy of content

The information on this website has been compiled to the best of our knowledge. Product ranges and prices may change; binding information is set out in the order confirmation.

5.3. Contact

For any questions about this document, please write to info@vektorlab.hu.

---

Vektorlab Kft. · Rekurzió · All rights reserved.